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| Colour Correction |
Bikini Line |
Braiding & extension different styles |
| Gift Certificates |
Full leg |
Foil or Cap highlights |
| Packages, call for details |
Algae wrap |
Permanent color |
| Manicure |
Oil ampoule |
Perms |
| Pedicure |
Face lifting |
Blow Dry |
| Brazilian |
Cosmetic mask |
Children's cut |
| Facial waxing |
Bridal Package |
Hair cuts |
When the salon opened 20 years ago, Grace and Mario set out to create success in a functional, positive, and warm environment. To achieve this objective, the team started with the attitude that the 'customer is No. 1' and built around it until they achieved a brand experience.
The Image Makeover brand experience today reflects that intent. Shirking a generic contemporary salon format, Grace and Mario designed and outfitted the space in old world elegance. Tasteful antique carved wood workstations with matching mirrors, gold statues, a giant crystal chandelier in the center of the room, and wall art dedicated to cultural sophistication set the stage.
Going for a plush, sultry and sexy environment these warm attitudes and design effects are in place in both the hair and the esthetics salon.
When a customer walks through the door, the reaction is immediate - staff members look up, smiles are exchanged, and the business of feeling good begins.
The customer response to the Image Makeover brand is measured and monitored
through:
casual customer comment
number of referral-based clients
number of invitations to speak, judge, and present at various venues.
